Our products are all mystery random styles. We will do our best to meet your requests, but we cannot guarantee exact matches. We hope you will consider carefully before placing an order!

If you would like a return or refund after the package is delivered, please contact us immediately! If a return or refund is required, you will be responsible for the return shipping fee🌟. We are a small business and hope you understand!❤

Currently, we only ship to these regions supported by our courier :

United States (excluding Puerto Rico), Canada, United Kingdom, Malaysia, Singapore, Hong Kong, Japan, South Korea, Australia, New Zealand, Netherlands, Germany, France, Italy, Portugal, Spain.

Please contact us before ordering if you live in a remote or hard to access area so we can confirm shipping availability

If you did not purchase a packing video, your package usually ships within 5-12days.

If you purchased a packing video, your package usually ships within 10-25days.

Shipping usually takes 7-15days.

Shipping time may be affected by your destination, global affairs, public holidays, or unforeseen courier delays.

Once your order has been shipped, a confirmation email with tracking details will be sent to the email address used at checkout. please allow some time for tracking updates to appear after dispatch.

For any questions, order issues, or support, please feel free to contact us on tiktok @ dotigiftshop or send an email to lanyue.trading@gmail.com.